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Eberhard Equipment employs four partsmen and
carries an unusually large inventory of new and used parts for the brands
that it supports. The parts department belongs to computer networks
that allow it to locate quickly what it doesn't have. These parts,
then, can be shipped directly to the customer.
Eberhard's used parts business is
particularly high. We disassemble about one tractor per week and
sell componenents all over the United States at approximately 50% off
regular prices.
Eberhard's new parts prices tend to be less
than its local competitors, partly because we take full advantage of the
manufacturer's discounts and often buy in large quantities. For
example, one can purchase a five gallon can of hydraulic oil at our
counter for $55.00.
Eberhard's service department currently
employs nine technicians, four of whom have over ten years with
the company. We own two low-boy delivery trucks, and also use a full
size pick-up truck and trailer for smaller deliveries. Finally we
have two fully equipped service trucks, all linked with the service
and sales department by two way radios.
The measure of customer satisfaction with
Eberhard's service department is best illustrated by it's annual
growth. To keep up with this growth, we continue to invest heavily
in technician training. We have regular in-house training, give
scholarship support to technicians completing their degrees, and send
technicians annually to factory training sessions.
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